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Common questions

Frequently Asked Questions

Quick answers to the most common questions

We provide 24/7 support through WhatsApp and Telegram. Our team is always ready to assist you regardless of your time zone. Email response may take up to 24 hours on weekends.
Most WhatsApp and Telegram messages are answered within 5-15 minutes. During peak hours this can be up to 30 minutes but we always prioritize urgent issues.
We accept bKash, Nagad, Rocket, bank transfers, and various cryptocurrency payments. All transactions are secured and verified before product delivery.
Absolutely. All communications are end-to-end encrypted. We never share personal data with third parties and follow strict data protection protocols.
Your satisfaction is our priority. If there is any issue with your order, contact support immediately and we will resolve it within hours — with a refund or replacement guarantee.
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